Shipping Policy

Last Updated: Jan 2026

At CleanVibes, we are committed to delivering your orders quickly, safely, and efficiently. We strive to maintain accurate inventory levels; however, occasional stock discrepancies may occur. If a product becomes unavailable after your order is placed, we will notify you promptly and provide suitable alternatives or a refund option.

Order Processing

All confirmed orders are typically processed and dispatched within 1-2 business days.

Orders placed on weekends or public holidays may be processed on the next business day.

During promotional periods, seasonal sales, or high-demand events, processing times may be slightly extended.

Shipping Timeframes

United Arab Emirates (UAE)

Estimated delivery time: 2-5 business days

Please note that delivery estimates are not guaranteed and may occasionally be affected by circumstances beyond our control.

Order Confirmation

To ensure order accuracy and prevent fraudulent transactions, our team may contact customers via phone, SMS, WhatsApp, or email to verify order details.

Failure to respond to verification requests may result in delays or order cancellation.

Delivery Address Changes

Customers may request delivery address changes only before the order has been dispatched.

Once an order has been shipped, address modifications may not be possible.

Please ensure all shipping information is accurate before completing your purchase.

Order Cancellations

Orders may be cancelled only before they have been processed or dispatched.

Once an order has been shipped, cancellation requests cannot be accommodated.

For further assistance regarding cancellations, please contact our support team as soon as possible.

Delayed Deliveries

If your order has exceeded the estimated delivery timeframe, please contact us so we can investigate the shipment status with our logistics partners and provide an update.

Warehouse Operations

Our warehouse and fulfillment operations run during normal business hours, excluding official public holidays.

Although we make every effort to minimize delays during holidays and peak periods, delivery schedules may occasionally be affected.

Damaged Parcels During Transit

If your package appears damaged upon arrival, we recommend:

  • Refusing delivery if the damage is visible before acceptance (where possible)

  • Taking clear photos of the package and product

  • Contacting our support team immediately

If damage is discovered after delivery, please notify us within 48 hours of receiving the package.

Lost or Missing Shipments

If a shipment is confirmed lost by the courier after investigation:

  • A replacement product will be shipped (subject to availability), or

  • A full refund will be issued

We will work closely with our shipping partners to resolve such situations as quickly as possible.

Out-of-Stock Products

In the rare event that a product becomes unavailable after your order is placed:

  • We may temporarily delay shipment until stock is replenished

  • We may offer an alternative product

  • We may provide a full refund if requested

Customers will be notified promptly regarding available options.

Customs, Duties & Taxes

For international shipments, customs duties, import taxes, or other government-imposed fees may apply depending on local regulations.

These charges are the customer's responsibility unless otherwise stated during checkout.

Tracking Your Order

Once your order has been shipped, you will receive tracking information via email, SMS, or WhatsApp (where available).

Tracking updates may take up to 24 hours to appear after shipment confirmation.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please get in touch with us:

CleanVibes
Website: https://cleanvibes.store/
Email: cleansvibestore@gmail.com
Phone: +971 50 925 0782
Address: Ajman Media City, AMC Boulevard A Building, UAE

At CleanVibes, we focus on smart home cleaning solutions that combine convenience, innovation, and reliability, ensuring every customer enjoys a seamless shopping experience.