Return & Refund Policy

Last Updated: Jan 2026

At CleanVibes, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unused and undamaged

  • In its original packaging

  • Accompanied by proof of purchase or order confirmation

To initiate a return, please contact us at:

Email: cleansvibestore@gmail.com
Phone: +971 50 925 0782

Return Address:
CleanVibes
Ajman Media City, AMC Boulevard A Building, UAE

If your return request is approved, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

For any questions regarding returns, please contact us at cleansvibestore@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a defective, damaged, or incorrect item, contact us as soon as possible with photos of the issue. We will evaluate the situation and work to resolve it promptly through replacement, exchange, or refund where applicable.

Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse, neglect, or improper handling

  • Items returned without original packaging

  • Gift cards

  • Clearance or final-sale items

  • Personalized or custom-made products (if applicable)

If you are unsure whether your item qualifies for a return, please contact our support team before sending it back.

Exchanges

The quickest way to receive a replacement product is to return the original item (if eligible) and place a new order once your return has been approved.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that banks, payment providers, and credit card companies may require additional time to complete the transaction.

If more than 7 business days have passed since your refund was approved and you have not received it, please contact us at:

Email: cleansvibestore@gmail.com
Phone: +971 50 925 0782

Contact Information

CleanVibes
Website: https://cleanvibes.store/
Email: cleansvibestore@gmail.com
Phone: +971 50 925 0782
Address: Ajman Media City, AMC Boulevard A Building, UAE