Privacy policy

Last Updated: Jan 2026

CleanVibes operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a seamless shopping experience (the "Services"). CleanVibes is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our website or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Personal Information We Collect

When we use the term "Personal Information," we mean information that identifies, relates to, describes, or can reasonably be linked to an individual.

Depending on how you interact with our Services, we may collect the following information:

Contact Information

Full Name
Email Address
Phone Number
Billing Address
Shipping Address

Payment Information

Payment method details
Transaction information
Payment confirmations

Note: Payment card information is processed securely by trusted third-party payment providers. We do not store complete payment card details.

Account Information

Username
Password
Account preferences
Security settings

Shopping Information

Products viewed
Cart activity
Wishlist activity
Purchase history
Returns and exchanges

Communications

Customer service inquiries
Feedback and reviews
Email correspondence

Device Information

IP address
Browser type
Device identifiers
Operating system

Usage Information

Website interactions
Browsing behavior
Session information
Referral sources

How We Collect Information

We may collect information:

Directly From You

When you:

Place an order
Create an account
Contact customer support
Subscribe to our newsletter
Submit reviews or feedback

Automatically

Through:

Cookies
Analytics tools
Website technologies
Browser information

From Service Providers

Including:

Shopify
Payment processors
Shipping partners
Analytics providers
Marketing platforms

How We Use Your Information

We use your personal information to:

Process Orders

Process payments
Fulfill orders
Arrange shipping
Handle returns and refunds

Improve Customer Experience

Personalize your shopping experience
Remember preferences
Recommend products
Improve website performance

Marketing and Promotions

Send promotional emails
Offer special discounts
Provide product updates
Share relevant offers

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We use information to:

Detect fraud
Prevent unauthorized activity
Secure transactions
Protect customer accounts

Customer Support

To:

Respond to inquiries
Resolve issues
Provide assistance
Improve service quality

Legal Compliance

To:

Comply with applicable laws
Respond to legal requests
Protect our legal rights
Enforce policies and agreements

How We Share Information

We may share information with:

Shopify

Our store is hosted on Shopify. Shopify may process information necessary to operate and improve the platform.

Service Providers

Including:

Payment processors
Shipping companies
Cloud service providers
Analytics providers
Customer support providers

Marketing Partners

We may work with advertising and marketing partners to deliver relevant advertisements and promotions.

Legal Authorities

When required by law or necessary to protect our rights, customers, or business.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember user preferences
Improve website functionality
Analyze website traffic
Deliver personalized content
Measure marketing performance

You can manage cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Services are not intended for children under the age of 16.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us immediately so we can remove the information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

Provide our Services
Comply with legal obligations
Resolve disputes
Enforce agreements

When information is no longer needed, it will be securely deleted or anonymized.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

Right to Access

Request access to the personal information we hold about you.

Right to Correction

Request correction of inaccurate information.

Right to Deletion

Request the deletion of your personal information.

Right to Data Portability

Request a copy of your information in a portable format.

Right to Withdraw Consent

Withdraw consent for certain processing activities.

Right to Opt-Out of Marketing

Unsubscribe from marketing emails at any time.

To exercise these rights, please contact us using the information below.

International Data Transfers

Your information may be processed and stored in countries outside your country of residence.

Where required by law, we implement appropriate safeguards to protect transferred personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with a revised "Last Updated" date.

Continued use of our Services after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us:

CleanVibes
Website: https://cleanvibes.store/
Email: cleansvibestore@gmail.com
Phone: +971 50 925 0782
Address: Ajman Media City, AMC Boulevard A Building, UAE